Cloud-Based Contact Center Market Estimated to Record Highest CAGR by 2022

The report titled “Cloud-Based Contact Center Market” sheds a concentrated focus on the Cloud-Based Contact Center industry in terms of market driver, opportunities, restraints of global segmentation. Further data on the reports also includes demographic conditions, over-turning changing business cycles and analyzing country-to-market.

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The Global Cloud-Based Contact Center Market is expected to grow from USD 6.80 Billion in 2017 to USD 20.93 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period.

Top Companies Profiled in the Cloud-Based Contact Center Market:

  • 8×8 Inc. (US)
  • Five9 (US)
  • Cisco Systems (US)
  • Genesys (US)
  • Oracle (US)
  • New Voice Media (UK)
  • Connect First (US)
  • Aspect Software (US)
  • NICE Ltd. (Israel)
  • 3CLogic (US)

“The call routing and queuing segment is expected to have the largest market size during the forecast period”

Call routing designates certain calls to different agents and locations depending on a variety of factors. Focusing on call routing enables organizations to manage thousands of calls continuously without compromising with the customer satisfaction.

The large enterprise segment is expected to have the larger market share during the forecast period

The cloud-based contact center market has been segmented based on organization size into Small and Medium-sized Enterprises (SMEs) and large enterprises. The major benefit large enterprises receive with the implementation of cloud transformation is that the cloud services are maintained and supported by the vendors themselves.

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Table of Contents:

1 Introduction

1.1 Objectives of the Study

1.2 Market Definition

1.3 Market Scope

1.4 Years Considered for the Study

1.5 Currency Considered

1.6 Stakeholders

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