Latest research report on “Contact Center Market” now available at high quality database of ReportsnReports.com with market size, share, trends, competitive and statistical analysis. An exclusive data offered in this report is collected by research and industry experts team.
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A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM).
This report contains market size and forecasts of Contact Center in Global, including the following market information:
Global Contact Center Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact Center market was valued at 34660 million in 2021 and is projected to reach US$ 44210 million by 2028, at a CAGR of 3.5% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-premise Type Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center include Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel) and Transcom, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Market Segment Percentages, by Type, 2021 (%)
– On-premise Type
– Cloud-based Type
Global Contact Center Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Market Segment Percentages, by Application, 2021 (%)
– Telecommunication
– Banking, Financial Services and Insurance (BFSI)
– Government and Public Sector
– Healthcare and Life Sciences
– Retail and Consumer Goods
– Others
Global Contact Center Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Market Segment Percentages, By Region and Country, 2021 (%)
– North America
– – US
– – Canada
– – Mexico
– Europe
– – Germany
– – France
– – U.K.
– – Italy
– – Russia
– – Nordic Countries
– – Benelux
– – Rest of Europe
– Asia
– – China
– – Japan
– – South Korea
– – Southeast Asia
– – India
– – Rest of Asia
– South America
– – Brazil
– – Argentina
– – Rest of South America
– Middle East & Africa
– – Turkey
– – Israel
– – Saudi Arabia
– – UAE
– – Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact Center revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
– Teleperformance
– Alorica
– Convergys
– Atento S.A
– Sykes Enterprises
– Arvato
– Serco Group
– Acticall (Sitel)
– Transcom
– TeleTech
– Concentrix (SYNNEX)
– HKT Teleservices
– Comdata Group
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