Unified communications encompass numerous complex communications systems that assimilate various types of communication structures. This styles the communications as more effective and expedient, as several types of data transmission can be supported over the same network. The multiplicity of data types active in the current corporate sector has given the enlargement of unified communications systems an important progress. The increasing number of businesses endeavouring to make their operations global and the necessity to maintain an amount of freedom in the operations of any business world over are also amongst the major forces behind the growth of the global unified communications market.
The global unified communications market size was projected at US$ 35.65 billion in 2015. Snowballing global extension of multinational establishments from various industry verticals has led to a growing need for communication with globally distributed consumers and staffs. Furthermore, the launch of inventive trends like Bring Your Own Device (BYOD) in organizations universally is estimated to boost the demand for such unified communications solutions.
Unified communications system combines many communications applications such as immediate communication services such as call control, voice and IP telephony, data sharing, instant messaging, and video conferencing into a single component. These components allow organizations to make smooth use of other traditional communication services such as voicemail, e-mail, fax, and SMS. It therefore helps in automating and unifying the user understanding across diverse devices in corporate as well as social set-ups.
Of the prominent clientele of unified communications systems, corporate and the government sector are expected to stay as the foremost clients in the forthcoming years. The call for unified communications solutions from the corporate sector is compelled chiefly by the heightened effortlessness of communication it facilitates. The use of unified communications solutions also lets enterprises to save sizeable travel time, as face-to-face conferences are made more or less redundant. This also benefits businesses collectively decrease their carbon footprint. Consequently, unified communications systems are expected to grow into a support system in the corporate sector in the next few years.
The increasing demand for digitalization from governments globally is a major driver for the global unified communications market. While the government sector can never convincingly go paperless, the increasing demand for digital replica and storing of documents has stemmed in an escalating demand for unified communications systems. The hasty urbanization in developing markets, associated to the extensive pervasiveness of digital government services in developed markets, is therefore expected to safeguard sturdy demand from the global unified communications market in the coming years.
Nonetheless, high capital outlay and its incompetence to synchronize with numerous communication units are foreseen to encounter industry growth. In addition, the launch of protocols and agreements for connected VoIP providers by the Federal Communications Commission (FCC) in the US may upset its growth scenarios in the upcoming years.